For trophies in stock:
We can typically complete orders for in-stock trophies within a week, or even sooner depending on workload and requirements.
For trophies not in stock:
We offer two ordering options:
Road freight: we place orders with our suppliers every 2-4 weeks depending on current demand. If ample time has been provided there will be no additional freight charge. Turnaround time once the order is placed with the supplier is a minimum of 2 weeks.
Air freight: This expedited option is ideal for urgent needs, with a minimum 3-day turnaround time. A freight charge applies, ranging from $25 to $200 based on weight and size.
We are very experienced in creating unique and custom trophies and awards. Imagine a trophy shaped like a Beer Can or one that incorporates your company logo. Contact us or come in-store and tell us about your idea! Our helpful team will discuss your vision and collaborate to bring it to life, if achievable.
The more information you provide, the better we can personalise your awards!
Wording: we prefer wording submissions in a digital format like email, Word document or Excel spreadsheet. This minimises typos.
Logos: For engraving logos, we require them in a vector file format (e.g. AI, EPS, PDF) for best results. Don’t have a vector file? No problem! We can convert your logo. This will incur an artwork fee. The clearer the image you provide, the clearer your logo will convert.
Artwork: If you’re comfortable using graphic design software like Adobe Illustrator or CorelDraw, you can send a flatten PDF of your artwork. Our team will double-check it to ensure it is perfect for engraving.
We want to ensure you’re completely happy with your engraved items! Our team will create a digital proof of your order based on the information you provide, including text and artwork. We will email you this proof for your review and approval.
You will have two free rounds of revisions to ensure everything looks perfect. If you require additional revisions after the last proof, an artwork fee may apply.
Once approval is received, we will proceed with your order and begin engraving. If a mistake is flagged after we receive your approval, additional charges may incur.
We want to ensure you’re completely happy with your awards! Our team will create a digital proof of your order based on the information you provide, including text and artwork.
We will email you this proof for your review and approval. You will have two free rounds of revisions to ensure everything looks perfect. If you require additional revisions after the last proof, an artwork fee may apply.
Once approval is received, we will proceed with your order and begin engraving. If a mistake is flagged after we receive your approval and your award has commenced or is finished, additional charges may incur.
