Curby’s NT Terms and Conditions

Return Policy - Change of Mind

We understand that situations can change, and you may need to adjust your order after approving a quote and artwork proof for your trophies. This policy outlines the return process for orders where there is no damage to the final product.

Non-Returnable Products:

Once a quote and final artwork proof for custom trophies ordered in has been approved, these cannot be returned for a full refund. This is because these trophies are specifically ordered for your requested specifications.

Order Cancellations:

• If you need to cancel your order before production begins, we may offer a full or partial refund depending on the stage of development.
• A full refund may be possible if the stock has not been ordered from our supplier.
• A partial refund may be issued if the stock has been ordered and the artwork has been sent to production, but no work has begun. No refund will be offered once production has commenced or been completed.

Changes to Approved Orders:

• If you need to make changes to your order after approving the final artwork proof, there may be additional fees depending on the extent of the changes.
• Minor changes may be accommodated without additional cost.
• Major changes may require a new quote and could impact the final price and delivery timeline.

We Strongly Recommend:

• Carefully reviewing the quote and artwork proof before granting your approval.
• Double checking all spelling, dates, and other details to ensure accuracy.
• Contacting us with any questions or concerns before approving the final artwork.

Exceptions:

If you have chosen a trophy from our showroom stock and no engraving has been completed, we are happy to cancel the order for a full refund.

Contact Us:

If you have any questions about this return policy or need to discuss changes to your order, please don't hesitate to contact us at 08 8948 2110 or email. We're here to help!

Return Policy - Damaged Goods

We take pride in the quality of our services we provide and want to ensure you're completely satisfied with your purchase. This policy outlines the return process for damaged goods.

Damaged Products:

• If your goods arrive damaged, please contact us immediately upon receipt of your order.
• We require clear pictures of the damage to expedite the replacement process.

Return and Replacement:

• Once we have confirmed the damage through the pictures, we will gladly arrange for a free return of the damaged good.
• We will then send you a replacement trophy free of charge, replicating your original order specifications.

Exceptions:

• This policy applies to products damaged prior to receipt of goods. Goods with defects due to manufacturing errors are also covered.
• Damage caused by improper handling after receipt is not covered by this policy.

Privacy Policy

Curby's NT ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website. By using our website, you agree to the terms of this Privacy Policy.

Information We Collect

• We collect the following types of data from our users:
• Personal Information: This includes your name, company name, email address, telephone number, billing address, geographic location, and IP address.
• Non-Personally Identifiable Information: This includes aggregated and anonymized data to improve our services.

How We Use Your Information

We utilize the collected data in various ways to enhance your experience and provide superior service:
Communication: We use your contact details to communicate with you, provide technical support, notify you of updates and offers, and share useful content.
Personalized Experience: Your data helps us diagnose problems and tailor the website experience to your preferences.
Customer Satisfaction: We measure customer satisfaction using your information to continuously improve our services.
Marketing Communications: We only send marketing communications if you have subscribed. You may opt out at any time by unsubscribing or emailing us, and your request will be actioned immediately.
Service Improvement: Aggregated and anonymized data helps us administer our website, produce reports and analytics, advertise our products and services, identify user demands, and generally meet customer needs.

Public Information

Any information you choose to make publicly available, such as blog comments and testimonials on our website, will be available for others to see. If you subsequently remove this information, copies may remain viewable in cached and archived pages on other websites or if others have copied or saved the information.

Data Security

We employ robust security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. Our security protocols are designed to ensure the confidentiality and integrity of your personal information.

Your Rights

You have the right to access, update, or delete your personal information at any time. If you wish to exercise these rights, please contact us directly, and we will promptly address your request.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review this policy regularly to stay informed about how we are protecting your information.

Contact Us:

Please contact our helpful team at 08 8948 2110 or email to report damaged goods. We are here to assist you and ensure a smooth resolution.